REPAIR QUOTATION TERMS & CONDITIONS

SERVICE & REPAIR QUOTATION - TERMS & CONDITIONS

IMPORTANT PLEASE READ

Thank you for choosing CaterCare Catering Equipment Ltd. These Terms and Conditions apply to all repair quotations, services, and related activities provided by our company. By accepting our repair quotes, you agree to comply with these terms.

Please review the following sections carefully. They outline your responsibilities, the scope of our services, and any other important information related to the repair process. If you have any questions or need further clarification, please don’t hesitate to contact us.

1. PAYMENT TERMS

1.1 Unless explicitly agreed in writing prior to the commencement of work, the total balance due must be paid in full within 30 business days of the final invoice date. The final invoice will be provided to the customer within 7 days of completing the work.

1.2 All materials and goods supplied by CaterCare Catering Equipment Ltd (the “Company”) shall remain the property of the Company until the full invoice has been paid by the customer.

1.3 If payment is not received within the agreed time frame, the Company reserves the right to take legal action, impose late payment charges, and, where applicable, recover parts or materials fitted.

2. SERVICE TERMS

2.1 By accepting this estimate, the customer authorizes the Company to perform the services described. Any work not covered within the estimate will incur additional charges at the Company’s standard service rates.

2.2 The Company does not guarantee that any repair will fully restore the appliance to operational condition, as further faults may become apparent only after initial work is carried out.

2.3 If any additional faults are discovered during the repair process, these will be communicated to the customer along with a revised quotation for the necessary work.

3. CHANGES TO ESTIMATE

3.1 Any changes requested by the customer regarding quantities, specifications, scheduling, or any other aspect of the services must be agreed upon in writing by the Company.

3.2 Changes may result in additional charges, which the customer agrees to pay upon acceptance of the revised estimate.

4. RETURNS POLICY

4.1 If the customer wishes to return goods or parts ordered by the Company, refunds may be considered under the following conditions:

• Any goods accepted for cancellation after dispatch from the supplier will incur an abortive delivery charge and any applicable supplier cancellation fee.

• Returns may be accepted within 28 days of delivery at the Company’s discretion, provided that the goods are returned at the customer’s expense, in their original packaging, and in unused condition.

• Goods and parts that have been unpacked or installed cannot be returned.

• Any approved return (excluding faulty goods) will be subject to a restocking fee of up to 25% of the invoiced price, plus any expenses incurred by the Company or its suppliers.

5. PROGRESSIVE FAULTS DISCLAIMER

5.1 While the Company will make every reasonable effort to diagnose and repair faults, some issues may only become evident after initial repairs have been carried out.

5.2 The Company cannot guarantee that replacing one faulty component will resolve all issues within an appliance. If additional faults are discovered after the first repair, further repairs may be required, which will be quoted separately.

5.3 The customer acknowledges that repair work is undertaken at their own risk, and any additional parts and labour required will be chargeable beyond the original estimate.

6. NON-REPAIRABLE EQUIPMENT CLAUSE

6.1 If, during the repair process, the Company determines that the appliance is beyond economical or practical repair due to age, excessive wear, or part unavailability, the customer will be informed immediately.

6.2 In such cases, the customer remains liable for:

• Any call-out or diagnostic fees.

• Any parts or labor used up to the point of determining the appliance is non-repairable.

6.3 The Company holds no responsibility for non-repairable appliances and no obligation to provide alternative solutions beyond what is reasonably practical.

7. DISCLAIMER OF LIABILITY

7.1 Estimates are provided on a best endeavors basis and are subject to revision based on actual conditions found during servicing.

7.2 The Company cannot be held liable for:

• Defects in existing installations or faults in parts not provided by the Company.

• Consequential damages, including loss of business or downtime, resulting from appliance failure.

• Injury, loss, or damage caused by misuse, negligence, or actions of the customer or their staff.

7.3 All advice provided by the Company is given as an opinion only and should not be taken as a guarantee of performance or safety.

8. UNFORESEEN COSTS

8.1 The customer is liable for any additional work, services, or materials needed to rectify unexpected issues that arise during servicing.

8.2 The Company cannot guarantee that further parts will not be required until the initial repairs are carried out and the appliance is fully tested.

8.3 The Company also makes no guarantees against future failures caused by general wear and tear, misuse, or any external factors beyond its control.

9. RETENTION OF TITLE

9.1 All goods and materials supplied remain the property of the Company until full payment has been received.

9.2 If payment is not received within the agreed period, the Company reserves the right to remove any unpaid parts. This may result in the appliance becoming non-functional, for which the Company accepts no liability.

9.3 The Company will notify the customer prior to any removal of unpaid parts and provide a final opportunity for payment.

10. HEALTH & SAFETY

10.1 The Company will take all reasonable precautions to ensure a safe working environment. However, it is the responsibility of the customer to maintain a safe workspace for engineers.

10.2 The Company reserves the right to refuse service if working conditions are deemed unsafe or illegal.

11. DUTY OF CARE

11.1 The Company will exercise reasonable care in handling customer property and carrying out services. However, the customer acknowledges that repairs involve risks of unforeseen damage to aged or faulty equipment.

12. INSURANCE

12.1 The Company maintains the following insurance cover via Aviva Insurance Services:

• Public Liability Insurance: £5,000,000

• Product Liability Insurance: £5,000,000

• Employers’ Liability Insurance: £10,000,000

13. COMPLIMENTS & COMPLAINTS

13.1 Customers may submit compliments or complaints in writing to:

CaterCare Catering Equipment Ltd
Unit 1 Nimbus Park, Porz Avenue,
Dunstable, Beds, LU5 5WZ

14. AGREEMENT TO TERMS

By clicking the quote acceptance button and approving the quotation, you fully agree to and comply with these Terms and Conditions.

Your acceptance of the quote signifies your understanding and agreement to all terms outlined above.

15. QUESTIONS OR CONCERNS

If you have any questions or concerns about any of the Terms and Conditions outlined above, please contact us in writing. We encourage you to reach out before accepting the quotation or proceeding with the service.

All queries should be sent to: